How to Set Up Your New Computer

Set Up Your New Computer

Learn how to set up provisioned (purchased by N-Tech) computers.

Before you start:#

• Make sure you have a stable internet connection.
• Unbox the computer and plug it into a wall outlet.
• Save any unused boxes and packaging of the computer that you just received. They may be required for future return-shipment purposes.
• To transfer data from your old laptop, follow these best practices:
  • Use Google Drive: Make sure there are no files saved locally to your desktop, documents, or Downloads folder.
  • Log into Google Chrome with the sync turned on so all bookmarks are backed up.
  • If you're a Mac user, log into Apple ID for apps like Notes to sync and back up to iCloud.
  • N-Tech advises against the use of Migration Assistant or Time Machine, as it causes issues with our Device Management tooling.

Macbook 

Setting up 

1. Turn on the computer.
2. When prompted, select your language and region.
3. Select desired accessibility settings or select Not Now.
4. Select desired WiFi connection and input password. 
5. Once connected, wait 30 seconds to ensure a strong connection and then select Continue.
   1. A strong network is necessary to ensure the provisioning process is completed successfully.
6. Verify the Remote Management screen looks correct and select Continue.
   1. Don’t see the Remote Management screen? Return to Step 4 and reconnect to the WiFi. If you still don’t see the screen after reconnecting, email [e-mail].
7. Log into your user account using your Netflix provided email and password.
8. Create a computer account by inputting the following information:
   1. Full name: This is your name.
   2. Account name: Input your Netflix email address, but omit @netflix.com or @netflixcontractors.com. 
   3. Password: Use a safe password.
   4. Hint (optional)
9. On the Select Your Time Zone screen, select Set time zone automatically using current location.
   1. Ensure you turn on Location Services when prompted.
10. Provisioning and application installation should now begin.
11. After setup has completed, you‘ll be prompted to login.

Installing Software

 Look in the dock or in your Application folder for the Managed Software Center. You’ll be able to install software (ex. Pulse VPN) from this portal.

FileVault:

After the first log in, once the Setup Assistant and app installations are complete, you'll receive a message asking you to enable FileVault. It’s safe to do so.

Sign in to Netflix Google Account on Google Chrome 

1. Launch Google Chrome.
2. Select your Profile icon.
3. Select Turn on Sync.
4. Sign into Google with your Netflix email address and password.
   1. You may be prompted to authenticate.
5. Select Link Data and then select Yes I’m in.
6. This will sync your history, bookmarks, and extensions.

If you are enrolled in Okta Passwordless follow the steps for Manage passkeys on other devices in Enroll in Okta Passwordless to enroll your new machine and remove the old one.

Windows 

Setting up 

Note: Don't skip any steps when going through the Windows Hello set up.

Windows Hello Setup (Required)

During the Windows setup, you’ll be prompted to configure Windows Hello. Do not skip this step.

• Set up a PIN, fingerprint, or facial recognition (depending on your device’s capabilities).
• This enhances device security and enables seamless login experiences across apps and services.

OKTA Passwordless Setup

If you’re enrolled in Okta Passwordless, follow the Manage passkeys on other devices section in the Enroll in Okta Passwordless article to:

• Register your new machine
• Remove your old device

This ensures secure and passwordless authentication continues working smoothly on your new computer.

Troubleshooting Tip:

If you encounter issues during Windows Hello setup or Okta enrollment, contact [e-mail] for assistance.

1. Select your region and then select Yes.
2. Select desired keyboard layout (skip option for secondary keyboard).
3. Select desired WiFi connection and input password.
4. Once connected, wait 30 seconds to ensure a strong connection and then select Continue.
   1. A strong network is necessary to ensure the provisioning process is completed successfully.
5. At this point, the machine may reboot and bring you to a Netflix login screen. Please enter your Netflix Google email and select Next.
6. When prompted, log in using your Netflix Google credentials and select Next.
7. Provisioning will automatically begin. Once finished, it will take you to the desktop screen.

Sign In to Netflix Google Account on Google Chrome 

1. Launch Google Chrome.
2. In the top-right corner of the window, select the profile icon.
3. Select Turn on Sync.
4. Sign in to Google with your Netflix email address and password.
   1. You may be prompted to authenticate.
5. Select Link Data and then select Yes I’m in.
6. This will sync over your History, Bookmarks, and Extensions.