Learn About Tangoe

Tangoe is our vendor for mobile device management. They’re available 24/7 via go.netflix.com/tangoe.

Use Tangoe to request Netflix-provided lines in these countries:

Denmark, France, Italy, Netherlands, Spain, Sweden, the UK, and the USA

For all EMEA locations, line are managed through Tangoe and devices are provided separately.

For all APAC and LATAM locations devices and lines are not currently managed through Tangoe.

Reference Request a Netflix Cellphone and Plan for more information and guidance.

Order a new device and line of service.

Select the + icon by your name.
Select New Activity.
Select Order new device and line of service.
Enter your name.
Select Start Activity.
Select Country.
Leave Groups location blank unless you are based in Los Angeles or Los Gatos.
Enter Shipping address.
Select Service area.
Select Carrier account.
Select Device.
Select Business plan. If only one is available, make sure to still select it.
Confirm Service area—when possible, use the same as shipping address option.
Verify your shipping address.
Review your order and select Confirm Activity to complete.
You’ll be presented with an activity number on the next screen. Reference this number for any follow-ups about your order. Allow 48–72 hours for device delivery.

Add service to an existing device.

Select the + icon by your name.
Select New Activity.
Select Add service to existing device.
Enter your name.
Select Start Activity.
Select Country. Leave Groups location blank unless you are based in Los Angeles or Los Gatos.
Enter Device information.
Enter device serial number or IMEI number for Device to activate.
1. If you need an eSIM, toggle Does a ICCID/SIM card need to be shipped with this device?
2. If you need a physical SIM card, enter the IMEI or IMEI 2 (if you already have one physical SIM in your device).
Select Device—choose the device you have.
Select Business plan. If only one is available, make sure to still select it.
Confirm Service area. When possible, use the same as shipping address option.
Verify your shipping address.
Review your order and select Confirm Activity to complete.
You’ll be presented with an activity number on the next screen. Reference this number for any follow-ups about your order. Allow 48–72 hours for device delivery.

Transfer a personal line to a corporate line.

Before submitting a request to transfer your line:

Contact your current carrier to release financial responsibility to Netflix; this allows us to take over the line.
Obtain any PIN associated with the account. If there isn’t a PIN, type NA when prompted.
Ensure any equipment balances are paid in full.
Ensure the device is not on a family plan. If it is, move it to its own account before transferring the line.

In Tangoe:

Select the + icon by your name.
Select New Activity.
Scroll to Transfers of liability and select the option most relevant to your request.
Enter your name.
Select Start Activity.
Select from the 3 options below;

Transfer personal line to corporate with a new device

Verify your shipping address.
Enter the name that should appear on billing statements.
Enter your personal account information.
Enter your current billing address.
Choose your desired mobile carrier and device, and select Continue.
Review your order and select Confirm Activity to complete.
1. You’ll be presented with an activity number on the next screen. Reference this number for any follow-ups about your order. Allow 48–72 hours for device delivery.

Transfer personal line to corporate with an existing device

Enter your personal account information.
Select your device, enter its IMEI and ICCID, and select Continue.
Review your order and select Confirm Activity to complete.
You’ll be presented with an activity number on the next screen. Reference this number for any follow-ups about your order.

Transfer personal line to corporate and change carrier

Select your country and fill out your shipping address.
Enter your name in the Carrier Label section.
Choose your current carrier, enter your current billing information, and provide the PIN associated with your account.
Select your desired carrier, your current device, and the designated plan.
1. You can select feature add-ons now or add it later.
Select Continue.
Review your order and select Confirm Activity to complete.
1. You’ll be presented with an activity number on the next screen. Reference this number for any follow-ups about your order. Allow 48–72 hours for device delivery.

Transfer a corporate line to a personal line.

Select the + icon by your name.
Select New Activity.
Select Transfer Corporate Line to Personal.
Enter your name.
Select Start Activity.
Add any notes, select the same carrier that you currently have, and input your personal—non-netflix—email.
Select Skip Approval Process and Skip Policy Agreement Process, as this activity does not require approval and will process the request faster.
Select Continue.
Review your order and select Confirm Activity to complete.
1. You’ll be presented with an activity number on the next screen. Reference this for any follow-ups about your order.

Note that you’ll need to transfer from a corporate to a personal line on the same carrier before changing carriers for the new personal line.

Add international data to your existing plan.

The International Daypass and TravelPass plans are added onto all corporate plans by default. You can ask an agent to verify this option through chat.

Reference the How To Set Up your Cellphone for Traveling Abroad article for more information about international coverage. To request international data:

Select the + icon by your name.
Select New Activity.
Select Travel Request.
Enter your name.
Select Start Activity.
Select travel dates and the line that you want service for.
Select Continue.
Review your order and select Confirm Activity to complete.
You’ll be presented with an activity number on the next screen. Reference this number for any follow-ups about your order. Allow 48–72 hours for data to be added.

Upgrade to a new device.

Select the + icon by your name.
Select New Activity.
Select Upgrade Device.
Enter your name.
Select Start Activity.
Select your country and enter your shipping address.
Select whether you’d like to keep your old plan and features and if your current device is lost or stolen.
Select the device of your choice and any features you’d like to add.
Features can also be added later.
Confirm your shipping address in the Address Verification field.
Confirm if you want to trade in your old phone in the Device Return field.
1. The value of your old phone will be applied to our Netflix statement credit.
2. You will receive a separate confirmation email and activity number for this return.
3. A padded envelope and prepaid label for returning your device will be shipped to your address within 5 business days.
4. Select Continue.
Review your order and select Confirm Activity to complete.
You’ll be presented with an activity number on the next screen. Reference this number for any follow-ups about your order. Allow 48–72 hours for device delivery.

If you’re unhappy with your new device, we have 21 days to contact the carrier for a return label. Chat with Tangoe support or contact N-Tech if you need assistance. Tangoe can contact the carrier to obtain a return label in most cases.

Return your old mobile device (US-only).

This activity is not for device exchanges or returns. Contact #ntech-help if you wish to exchange or return a recently purchased device. We can work with the carrier if the request is made within 21 days of purchase.

Select the + icon by your name.
Select New Activity.
Select Return Mobile Device - US Only.
Enter your name.
Select Start Activity.
Enter United States as your country, then enter your address. This is where you want the return kit sent to.
Leave the Return Shipping Information Section blank.
Select Continue.
Review your order and select Confirm Activity to complete.
You’ll be presented with an activity number on the next screen. Reference this number for any follow-ups about your order.

Order or replace your ICCID or Sim card.

Tangoe can submit a request with the carrier to ship a new SIM to your home or the office within 2 business days.

Select the + icon by your name.
Select New Activity.
Select Order ICCID/SIM Card.
Enter your name.
Select Start Activity.
Confirm your shipping address.
Enter your phone's IMEI number.
Select Continue.
Review your order and select Confirm Activity to complete.
You’ll be presented with an activity number on the next screen. Reference this number for any follow-ups about your order.

Order a MiFi device.

Note that if your current device has hotspot capabilities, we strongly recommend that you set up a personal hotspot rather than ordering a new MiFi device and line. All existing Netflix corporate cellular lines should have the feature enabled.

MiFi devices use standard cellular data—the same as your smartphone. Confirm your usage area has good data coverage before selecting your MiFi service provider. If your current phone has poor coverage, then a MiFi is unlikely to work any better.

Note: MiFi devices are not available in EMEA and APAC.

AT&T and Verizon MiFi devices come with a 2-year contract. Early termination fees apply. T-Mobile MiFi plans are month-to-month.

Switch to another or new device you already have.

If you obtained an unlocked device outside of a Tangoe upgrade, follow these steps to update your device and IMEI with your carrier.

Select the + icon by your name.
Select New Activity.
Select Equipment Swap.
Enter your name.
Select Start Activity.
Select No if you received a new SIM card. We suggest ordering a new SIM card that’s compatible with your new device. Your old SIM card could cause service issues.
Search for your exact device in Select Device.
Enter the IMEI and serial number of your new device in Additional Hardware Information.
Enter the IMEI for the SIM or eSIM and toggle Is eSIM as relevant.
Confirm if you want to trade in your old phone in Device Return.
The value of your old phone will be applied to your Netflix statement credit.
You will receive a separate confirmation email and activity number for this return.
A padded envelope and prepaid label for your old device will be shipped to your address within 5 business days.
Select Continue.
Review your order and select Confirm Activity to complete.
1. You’ll be presented with an activity number on the next screen. Reference this number for any follow-ups about your order.

Tangoe offers 24/7 support via go.netflix.com/tangoe. Select the ? on the menu bar to open a live chat option. When contacting Tangoe, reference your activity number if you have one.

You can also contact Tangoe via netflix_mobileservicedesk@tangoe.com or toll-free at +1 317-597-2271 for port and transfer help.